8/7/2023 0 Comments Pinellas county 911 dispatch![]() Once on the scene, the first arriving unit quickly assesses the situation and the call can be “upgraded” (additional resources requested) or “downgraded” (resources that are not needed are canceled).The telecommunicator will upgrade units if the caller says that the situation is getting worse. Some units may be downgraded (respond non-emergency) if the situation appears to be non-life threatening based on the answer to the questions. The 9-1-1 telecommunicator will assess each and every case on an individual basis.Please be patient with this process to ensure the correct response is dispatched. The 9-1-1 telecommunicator must ask several questions to determine the response and what type of instructions should be given before units arrive. There are guidelines for which situations warrant a particular response.The International Academies of Emergency Dispatch protocols are followed to determine the type and number of responder vehicles that should be dispatched. Pinellas County Government uses Nextdoor to post important notices about programs and services in your community and emergency notifications such as boil.The 9-1-1 telecommunicator takes the call from a citizen or visitor.In these cases, one vehicle can handle the call safely and effectively. In non-emergency situations, this type of response is not necessary and multiple emergency vehicles do not need to respond. In potentially life-threatening situations, units will respond with the lights and sirens turned on. ![]() In many cases, multiple emergency vehicles such as – a fire engine or rescue unit and an ambulance – will respond to a 9-1-1 emergency.Specially trained 9-1-1 telecommunicators, certified by the International Academies of Emergency Dispatch, dispatch units according to national guidelines and local protocol. Pinellas County makes changes to 911 dispatch, freeing up emergency resources The next time you call 911 in Pinellas County, you may not see both a fire truck and ambulance responding.Priority Dispatch determines the appropriate response to each emergency and non-emergency 9-1-1 call.Pinellas Regional 9-1-1- Center uses priority dispatch protocols from the International Academies of Emergency Dispatch to process 9-1-1 calls and dispatch units. ![]()
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